A 99.9% Server Uptime
Our shared hosting platform is based on a steady, high–end hardware architecture and a strongly customized Linux distro. This is why, irrespective of what your website is, or how many visitors you’ve got, or even if there is a distributed denial–of–service attack, our physical servers will stay up and running and your web sites will stay online.
All our shared hosting plans include a 99.9% server uptime guarantee. And no matter which datacenter you choose, our guarantee remains unchanged.
A 99.9% Network Uptime
To be able to deliver a high–end web hosting service, you can hardly lean on the default network configuration in a datacenter. We have set up our very own custom internal network so as to ensure a faster–than–light connection speed with the rest of the world.
And because of this, no matter which data centers you opt for: our data center in US, our data center in UK, in our data center in FI, in our data center in Eastern Europe or our data center in AU, you will take advantage of an assured 99.9% network uptime. And this guarantee is available with all web hosting solutions offered in each datacenter.
A 30–Day Money–Back Guarantee
Regardless of the fact that we have done just about everything to decrease all possible risks with our cloud hosting packages and although we offer top–class support, there are occasions when the customer is simply not satisfied with what we offer. Or he has to move to a more powerful web hosting solution, like a VPS server or even a dedicated server.
Because of this, we offer a 30–day money–back guarantee with all our cloud hosting packages, no questions asked. If you aren’t fully happy, we will give you a refund.
24/7 Technical Support
If you own a web hosting company, your tech support engineers are of foremost importance. That’s the reason why we’ve conscientiously chosen a very knowledgeable group of support engineers, each with lots of years of expertise behind his back. With their help, our company offers 24x7 support with each of our hosting plans.
And not only that, we offer a 1–hour response time guarantee. All client support tickets are replied to in less than 60 minutes and our average ticket response time is under twenty minutes!