24/7 Customer Support
Why is the provision of a high quality customer support service essential on today?s Internet hosting marketplace? Which are the regular customer support channels?
Being able to communicate with your shared hosting provider whenever you have any type of questions or encounter any problems is very important and how fast they'll respond and take action is usually crucial, particularly if your site is business-oriented, as more downtime could mean losing prospective customers. The support options are usually one way to recognize actual providers from resellers. The latter in most cases respond only to e-mail messages or support tickets and you'll have to wait for a whole day or maybe more in order to get an answer. When the trouble requires a few responses, you will end up losing days to have a simple problem fixed. When you use the services of a genuine and reliable hosting provider, you'll be in a position to contact the support team anytime and get a prompt response whatever the problem or the question is - pre-sales, customer or tech one.
24/7 Customer Support in Shared Hosting
All of our shared hosting offer you 24/7/365 pre-sales, customer and tech support, so regardless if you're inquiring for our services well before you make a purchase or you're a current customer and you have any question or some difficulty, you will be able to contact us anytime, including holidays and weekends. We have multiple channels to contact us - several telephone lines around the globe for your convenience as well as live chat support for billing, pre-sales and basic questions; e-mail messages and support tickets for more complex issues or any issues that need longer time to analyze and deal with. Unlike a number of other web hosting service providers, our trouble tickets feature a guaranteed maximum response time of only one hour, therefore whatever your problem is, it will be resolved timely and you won't waste days so as to get something fixed.