A ticketing system is the most widespread communication channel that hosting providers offer to their clients. It is typically part of the billing account and is the most efficient way to handle a problem that takes a certain period of time to examine or that has to be escalated to a server admin. Thus, all replies added by either side will be stored in the very same place in case somebody else wants to work on the given issue and the information already exchanged in the ticket will be available to all parties. The disadvantage of using a ticketing system with most hosting platforms is that it’s separate from the hosting Control Panel, which suggests that you will have to sign in and out of at least 2 accounts to complete a given procedure or to reach the hosting company’s help desk staff. If you desire to administer a couple of domains and each one is hosted in its own account, you will have to use an even larger number of accounts simultaneously. Besides, it may take a substantial amount of time for the hosting provider to answer your tickets.
Integrated Ticketing System in Shared Hosting
Our shared hosting come with an integrated trouble ticket system, which is part of our custom Hepsia hosting Control Panel. In contrast to other analogous tools, Hepsia enables you to manage everything associated with the hosting service itself in one and the same place – payments, web files, e-mails, trouble tickets, etc., avoiding the necessity to log in and out of different admin interfaces. In the event that you’ve got any technical or pre-sales questions or any problems, you can send a ticket with a few mouse clicks without ever logging out of your Control Panel. During the process, you can select a category and our system will present you with a number of articles, which will provide you with additional info and which may help you solve any specific issue even before you actually open a ticket. We guarantee a support ticket response time of no more than sixty minutes, even in case it is a weekend or a national holiday.