A live chat is a real-time method of communication between a web hosting supplier's support crew and its customers. It is an efficient method to receive some info about the web hosting services or have some issue resolved since you are talking with a live representative. The advantages of using a real-time chat service instead of calling or opening a ticket are the reduced possibility of errors at the time you exchange data like usernames or domain names, the faster response time because the communication is real-time plus the fact that you don't have to stay on the chat all the time - you are able to do something else entirely while the representative examines the issue in question. Also, you're able to connect with a live chat room from any computer that is connected to the world wide web, avoiding the phone charges that you'll need to pay if you're calling to a different country.
Live Chat Support in Shared Hosting
In addition to the phone and ticket support, we supply live chat support too. You're able to contact us every single day, which includes holidays and weekends, and we can give you more info about the shared hosting that we offer if you are not among our customers yet, or about basic and billing questions if you already have an account. Though for solely tech issues you will have to open a ticket to the tech support, as such issues will require extra time to be resolved, you can still get in touch with us through the live chat for some technical information. For instance, we will assist you to set up an email address in your e-mail client or troubleshoot a variety of problems, saving you a long time. Even when our phone lines are already off for the day, you can speak with a live person.