One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does it mean and in what way does it improve user experience?
If you ever have any queries with regard to your web hosting account or if you face a problem with your sites, you’ll have to get in touch with the respective web hosting provider’s customer support team. It may not make a difference how quickly they’ll reply if you have a generic enquiry, but a problem like a faulty application update, for instance, may lead to your website becoming damaged or unavailable on the Internet. And the longer you have to wait for the support team to lend you a hand, the longer the website will be offline. If you offer services or goods online, any outage will undesirably influence your site and you can lose current or prospective customers. A lot of web hosting providers, primarily resellers, handle e-mails and trouble tickets within 24 hours, but in the electronic realm this is far too long, since clients will rarely revisit a website that is not functioning properly for prolonged stretches of time.
One-Hour Response Guarantee in Shared Hosting
Our shared hosting feature a 60-minute response guarantee, which implies that irrespective of what question or predicament you might have, we will always be there to lend a hand. As it is, it rarely takes more than half an hour to get a problem fixed or an inquiry answered, and this is valid for both sales and technical matters. Our help desk staff reps will be at your service 24-7, even on weekends and legal holidays, which suggests that you will always get quick help. We know precisely how expensive time can be, so by the time we answer your ticket or email, we’ll have probed into the matter and, if we haven’t discovered a solution, we will supply you with more details about what you have to do on your end – if the circumstances require this. With our support service, you can rest assured that there will be someone to lend you a hand momentarily, regardless of the hour.