Despite the fact that this is not the keyfactor to help you distinguish a reliable shared hosting supplier from a bad one and a reseller from a real supplier, having the option to call and speak with a live person is an indicator that you aren't dealing with a one-person company and that you'll be able to get in touch with somebody every time you're in need of support. The phone support for website hosting services may vary from standard to experienced, which means that the issues which can be resolved with a phone call vary based on the particular provider. Usually, these issues are simpler and feature billing or first level tech issues as more complex problems generally need a support ticket where both you and the sysadmins can track what's going on with a specific issue. However, having the option to call your service provider will save you lots of time and efforts for the multitude of small things that may eventually appear at the time you manage your web hosting account.
Phone Support in Shared Hosting
We believe that having the option to consult with a live representative is rather important, so we have 3 support lines worldwide (Australia, USA and UK) and you have the option to get in touch with us on the phone for 14 hours a day. If you consider purchasing one of our shared hosting, for instance, you're able to call us and learn more about our solutions prior to ordering to ensure that we do cover all of the system requirements for your sites. After your purchase, you'll be able to call us about all of the sales or billing problems you may have, or get any kind of general or basic technical info that you need. We have tried to find the balance between telephone and ticket support, so for entirely technical matters you can use the ticketing system, that will help you keep track of the communication along with any new developments in the resolution of an issue.