Support Channels

  • 1 hour ticket response time

  • A One–Hour Support Ticket Response Time Guarantee

  • Every support request you submit to us will be replied to within maximum sixty minutes. If your trouble ticket or e–mail needs further assistance from an admin, we’ll forward it and leave a comment to inform you that your matter is being examined. If you make use of the Managed Servers package, any of the tasks included there will be performed at a time of your liking.

  • Top quality support service

  • A First–Class Tech Support Service

  • We’ll be available to you twenty–four–seven to reply to any questions that you may have connected with our Website Control Panel and any of the applications that we have preinstalled for your convenience on the dedicated server. If you also require support tackling server management tasks, examine our Managed Servers package, which includes data backup hard disk drive space, weekly Operating System updates, server monitoring and restarting services, plus problem troubleshooting and installation procedures.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • Each dedicated server is fitted out with our free Website Control Panel, which boasts an in–depth knowledge base plus a collection of educational video tutorials. Whenever you require assistance working with the Website Control Panel, just press the Help or Videos buttons located in the upper right corner.